Shipping & returns
Delivery (3-7 business days after the billing date) :
Deliveries are made Monday through Friday by Purolator, except for statutory holidays. Shipping time is calculated from the moment the package leaves our warehouse. Delivery times are approximate and could be delayed due to factors beyond our control. Delivery times do not include order processing times (1-2 business days)
Delivery fees will be automatically calculated upon payment before your order is finalised. Free shipping on all Canadian orders over 100$ before taxes.*
*Restrictions may apply. The shipping promotion does not apply on carts containing accessories only. If you are located outside the regular delivery service zone of Purolator, we will ship your order with Canada Post. In that case, shipping fees will apply.
Each order is delivered at the designated address. Once the purchase is complete, an email will be sent to confirm your order and your address.
If you see an error or if you wish to make a change, please contact the online sales department at email@example.com by mentioning your order number. We will gladly make the desired modifications.
Acton products are covered under a 6-month warranty, from date of purchase, against manufacturing defects, following a normal use only.
The warranty does not cover :
- Damage caused by accident, misuse, inadequate care, negligence;
- Normal wear and tear;
- The natural breakdown of colors and materials used in the footwear workmanship.
**Slight variations in color and/or texture are inherent to natural leather. They are a valued characteristic of this material and therefore not considered a defect.
All claims must be made through the retailer where the product was purchased, with original proof of purchase. The retailer will apply its own policy of repair, exchange or return.
IMPORTANT: The warranty only applies to products purchased directly from an Acton AUTHORIZED retailer or from www.actoncanada.ca. Warranty is automatically voided if product was purchased at an UNAUTHORIZED retailer including liquidation centers, flea markets, online auction websites, classified ads and any other unauthorized resellers. Therefore, a proof of purchase is mandatory with each claim.
Purchases on www.actoncanada.ca
For online product purchases through www.actoncanada.ca, the same 6-month warranty applies.
Claims should be submitted as follows:
- Send an e-mail to firstname.lastname@example.org
- Your e-mail must include the following information:
- First name
- Last name
- Full address
- Phone number (daytime)
- E-mail address
- Product number (see inside boot label – product # begins with Axxxx-xx)
- Product name
- Product picture and its defect
- Copy of sales receipt
Once your application is processed someone will contact you. The product will either be repaired, replaced or refunded at our discretion.
Depending on the time of the year, please note that your claim may take up to 10 business days to be processed.